Terms & Conditions

These terms and conditions will apply when you order goods or services from ourselves via our website and by means of any distance communication. For the purpose of these terms and conditions, distance communication includes the following: 

  • Telephone
  • The internet
  • Electronic mail

Before proceeding to order our goods and services, we ask that you read these terms and conditions carefully.

If you find that you are unable to agree to these terms and conditions, then you must not order our goods and services. If, however, you agree to them unconditionally, you may place an order to which these terms and conditions will apply.


To order alcohol you must be at least 18 years of age. We will not sell or deliver alcohol to anyone who is, or who we believe to be, under 18 years of age. By placing an order you are confirming that you are above the legal age limit and we reserve the right not to deliver if we are unsure of this.

We cannot guarantee the availability of any of the items on this website. In the event that a product is unavailable, we shall contact you to arrange a suitable replacement or another acceptable arrangement to complete your order. Please note: labels, bottle designs and vintages can change without notice and, despite our best efforts, these changes may not be reflected by the images on this website.

The placing of an order on our website does not constitute a contract which will be made when we accept your order and process payment.


Prices on this website are per bottle inclusive of UK VAT at the current rate. Prices are subject to changes in duty and VAT 

Although every effort is made to ensure the accuracy of the quoted prices on this website, occasionally an error may occur and goods may not have a correct price attributed to them. If we discover a pricing error we will contact you and ask if you wish to cancel the order or to continue with the order at the correct price. We will not be obliged to supply the order if the goods are quoted at an incorrect price.

We reserve the right to terminate any special offer at any time, without notice.

Free Gifts and Discounts

When offered, only one free gift will be supplied per household and/or user account.

Promotions and discounts exclude gift cards, event tickets and products already discounted in price. Other conditions might apply at our discretion.

In the case of multi-tiered promotions, the discounts and/or free gifts are not cumulative unless specifically stated otherwise. The discounts and/or free gifts will be supplied subject to the order meeting the relevant criteria.

Force Majeure

We will not be liable for failure to meet agreed obligations due to prevailing circumstances beyond our reasonable control.

Delivery Information 

We normally guarantee delivery within 7 days of accepting your order unless we have advised you to the contrary at the time of acceptance of your order. Our carriers are only authorised to deliver goods where a specific signature for goods is available, between the hours of 9am - 5pm, Monday to Friday and only to the address of the purchaser. However, where specific instructions are given to leave the wine without a signature being obtained or to leave the consignment at an address other than the purchaser or at a business address where goods may be signed for by someone other than the purchaser, we cannot accept responsibility for loss or damage arising as a result of carrying out those instructions.


Customers are requested to carefully check all goods at the time of delivery. The delivery or carriers note should be signed noting any shortages or breakage. We regret we cannot entertain claims not recorded in this way. In any case claims must be made to our office within three days of delivery. We shall not be liable for any consequential loss or damage in any respect.


Customers have a seven day right of withdrawal from mail order contracts. Notice of cancellation must be given in writing and will be effective upon receipt at our offices. Please note that in the event of a cancelled order, a charge may be levied to cover the cost of collecting the goods.

User Comments and Content

You may post reviews, ratings, messages, comments and other content which may be disclosed, submitted or offered to us on or through the site or otherwise.

This right is extended on condition that the submissions are not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable. Specifically, these should not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings. You are solely responsible for your submissions. We reserve the right, but not the obligation, to remove or edit any submissions.

If you disclose, submit or offer any submissions, unless indicated otherwise, you:

- grant us a non-exclusive, irrevocable, perpetual, royalty-free and fully sub-licensable right to use, reproduce, publish, modify, adapt, translate, distribute, create derivative works from, and display such submissions throughout the world in any media.

- grant us and all sub-licensees the right to use the name that you submit in connection with such submissions, if we so choose.

- agree to waive your right to be identified as the author of such submissions and your right to object to derogatory treatment of such submissions.

- represent and warrant that you own or otherwise control all of the rights to the submissions; that, as at the date the submission is disclosed or offered to us, such submission is true, accurate and not misleading; use of the submission will not cause injury to any person or entity (including that it is not defamatory), does not include the trade secret or confidential information of others and does not infringe any other person's or entity's rights. You agree to indemnify us for all claims brought by a third party against us arising out of or in connection with a breach of any of these warranties.

These terms also govern any submissions you make on any of our related third party websites or pages such as our Facebook page, Twitter or other social networking sites. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of us or our employees and we are not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these Terms and the third party social networking sites' terms of use, as applicable.

Data Protection

We are registered with Data Protection. Information is held for the purpose of maintaining customer records and we undertake to discharge our duties under current legislation.

We are committed to ensuring that your privacy is protected when using this website. This Privacy Statement explains how we collect, store and use your personal data when you browse and use our, and when you provide us with your personal data. Please read this privacy policy (the “Privacy Policy”) carefully. By accessing, browsing or otherwise using the Website you confirm that you have read understood and agree to this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use the Website.


Use of cookies on our website

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

One of the cookies we use is essential for parts of the site to operate and has already been set. You may delete and block all cookies from this site, but parts of the site will not work.

For any further information please contact info@thebottles.co.uk